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| Animals |
| Is there an off-leash area for dogs in Varsity Lakes, is so where? |
| No. The closest off-lease exercise parks are:
1. Elfin Park behind Dog & Parrot at Robina
2. Markeri Street between Bermuda Street and Robina Parkway
3. Jack Wilson Park on Cheltenham Drive
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| Will dog waste disposal bins be installed around the walkways at Varsity Lakes? |
| No. It is the responsibility of dog owners to pick up and dispose of dog faeces.
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| Broadband |
| How do I find out if broadband is available in my area? |
| Contact your preferred internet service provider or visit the providers website to see if broadband is available at your address. |
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| I am a Commercial tenant at Varsity Lakes. Who can I speak to about my internet and whole of business telecommunication requirements? |
| Talk to any internet service provider. There are some providers located in Varsity Lakes. |
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| I want to switch from dial-up to broadband? Who can I talk to? |
| You can contact your current internet service provider as they may be able to switch you over. |
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| What can I do if broadband isn’t available in my area? |
| Ask the internet service provider if they have a facility to register your interest. Regularly check back with the provider for updates and information.
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| Building |
| I have a question about house plans? |
| Contact Jill Owen, Community Development Manager Delfin Varsity Lakes on 5578 9831. |
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| I have surplus soil from my block, can Delfin reuse it? |
| Contact Matthew Montgomerie Development Manager – Operations Delfin Varsity Lakes on 5578 9831. |
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| Someone has dumped rubbish on my lot?
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| Contact Jill Owen, Community Development Manager Delfin Varsity Lakes on 5578 9831. |
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| Survey Pegs have been removed from my block, can they be replaced? |
| If you have not settled on your lot contact Jill Owen, Community Development Manager Delfin Varsity Lakes on 5578 9831. Otherwise you will need to employ your own surveyor to reinstate them. |
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| Why hasn’t my neighbour started building on their lot yet?
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| Contact Jill Owen, Community Development Manager Delfin Varsity Lakes on 5578 9831. |
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| Driveways |
| How do I arrange my driveway invert or crossover? |
| You will need a Gold Coast City Council vehicle crossover permit. This permit includes construction details. Contact Council on 1300 130 854. |
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| Who can I use to get my crossover for my driveway done? |
| Any concrete contractor who can do the work to Gold Coast City Council standards.
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| Encumbrances |
| What are the encumbrances for my lot?
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| Contact Jill Owen, Community Development Manager Delfin Varsity Lakes on 5578 9831.
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| Fencing |
| Do you know who owns the lot next door, I want to contact them to arrange a fence? |
| Contact Jill Owen, Community Development Manager Delfin Varsity Lakes on 5578 9831. |
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| What colour and type of fence do I need to put up? |
| Contact Jill Owen, Community Development Manager Delfin Varsity Lakes on 5578 9831. |
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| Graffiti |
| There is graffiti on Delfin Signage, who do I contact? |
| Contact Abbey Trueman, Marketing Services Manager Delfin Varsity Lakes on 5578 9831.
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| There is graffiti on public property such as park equipment, entry walls etc. who do I contact?
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| Contact the dedicated Gold Coast City Council Graffiti Hotline on 5581 7998 |
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| Groups & Clubs |
| I belong to a local Varsity Lakes community group – can we put our details on Varsity Lakes Online? |
| Yes. We encourage any group, club or association within Varsity Lakes to register on Varsity Lakes Online. It is a great way to let others know about you and attract new members.
Contact Us For more information on 5657 5160. |
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| Lake Orr |
| Can I fish in Lake Orr? |
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Yes. Lake Orr is a healthy marine environment with ‘catch and release’ encouraged. It is expected that any disused equipment and bait is disposed of in the appropriate manner.
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| Can I use my boat in Lake Orr? |
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Lake Orr is a public waterway lined by residential dwellings. Use is permitted with a 6 knot speed limit applying.
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| Does it connect to the seaway / ocean for boating access? |
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| I’ve seen some sailing boats, kayaks and dragon boats etc on the Lake. How can I become involved with these? |
| A number of events and activities take place on Lake Orr throughout the year such as Learn to Sail, Learn to Kayak, Dragon boat and Rowing regattas, school sprint trials etc. Lake Orr is also the permanent training venue for The Gold Coast Dragon Boat Association.
For more information on these and any other events or activities on Lake Orr or around Varsity Lakes click here for the calendar of events. |
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| Is it tidal? |
| Yes. However the Bond University Weir controls the tidal flows by mechanical gates thereby reducing the volume of water travelling in and out of the canal system which in turn reduces the amount of erosion further downstream.
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| Is Lake Orr salt water or fresh water? |
| It is a mixture of salt and fresh water. |
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| Is there a boat ramp? |
| Yes. There is a boat ramp located on Christine Avenue next to the Pedestrian Bridge. Please note safety craft and regattas have priority use of this ramp and site. This ramp is not be used during regattas and training times. |
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| There’s a dead or injured animal/bird in Lake Orr, who do I contact? |
| Contact Gold Coast City Council on 1300 130 854. |
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| There’s rubbish or litter in Lake Orr, who do I contact? |
| Contact Gold Coast City Council on 1300 130 854. |
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| What is the building that is located on Christine Avenue, beside Lake Orr (near the pedestrian bridge)? |
| This was previously a Sales & Information Office. The building now called Lake Orr Community Meeting Room is available to community groups, sporting groups, clubs and associations to book for meetings, training / coaching sessions, small informal functions and as a casual workspace.
For more information click here or contact Trina Taylor, Coordinator, Delfin Varsity Lakes on 5657 5160 or 5578 9831.
Click Here to inquire about booking the Lake Orr Meeting Room |
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| Landscaping, Parks & Playgrounds |
| Can I get the street tree in front of my block relocated as it will be in the way of my driveway? |
| Contact Rohan Birch, Landscaping Manager Delfin Varsity Lakes on 5578 9831. |
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| My neighbour hasn’t done any planting in the verge as required. Who do I talk to? |
| Contact Gold Coast City Council on 1300 130 854. |
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| Street trees have been damaged, removed or are dying, who do I contact? |
| Contact Gold Coast City Council on 1300 130 854. |
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| There is damage to my local park/playground, who do I contact? |
| Contact Gold Coast City Council on 1300 130 854. |
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| Will there be landscaping on the verge in front of my block? |
| No, the owner is responsible for landscaping on the verge. |
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| Will there be street trees in front of my block? |
| Yes, trees are planted as part of our requirement to Council. Contact Matthew Montgomerie, Development Manager - Operations, Delfin Varsity Lakes on 5578 9831. |
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| Roads & Footpaths |
| I am unable to use the footpath because of construction works? |
| Contact Gold Coast City Council on 1300 130 854. |
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| Kerbing or footpath has been damaged – can it be repaired? |
| Contact Gold Coast City Council on 1300 130 854. |
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| Will there be a footpath in front of my house? |
| Contact Matthew Montgomerie, Development Manager – Operations, Delfin Varsity Lakes on 5578 9831.
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| Safety & Security |
| Who do I contact about hooning or skateboarders?
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| Contact Broadbeach Police on 5581 2800 or Jill Owen, Community Development Manager Delfin Varsity Lakes on 5578 9831. |
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| Street Lights |
| The street lights are not working or have been damaged – can they be fixed? |
| Contact Energex on 13 12 53 or in emergencies call 13 19 62. If possible quote the number that is printed on the light pole. |
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| Street Signs |
| A street sign is damaged or missing, who do I contact? |
| Contact Gold Coast City Council on 1300 130 854. |
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| Technology Services |
| Experiencing TV reception and tuning issues at The Landing? This may help. |
| In the cupboard you will see a box with a lot of thick black cables going into it. On top of that box, between the cables you will note that there is a switch marked “Max Med Min”.
You will most likely find that the switch is pushed to the Max setting. This setting actually needs to be set to MIN/LOW. As the switch is recessed you may need a pen or small screwdriver to push the switch along.
You will need to re-tune your TV. If you have an dual receiving TV (ie Digital and Analog) you should be able to detect more than 30 channels on the system. It is recommended that you do a full channel scan if your TV has that option.
If the TV in the downstairs area still does not receive a clear picture then you can try purchasing one of the following adapters. This adapter can be screwed onto the plug above the normal TV outlet.
- F59 to PAL
- Jaycar: PA3672 approx: $4
- Dick Smith: P2017 approx: $1.60
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| Varsity Lakes Online (VLO) |
| Can I become a sponsor on VLO |
| Yes you can. There are a range of ways your business can promote itself via the Varsity Lakes Community Website. We can include a link to your existing Website if you have one.
For further information contact the Site Administrator. |
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| Can I put details about my Community Group or Club in Varsity Lakes on VLO |
| We encourage any interest group or club within Varsity Lakes to register on VLO. It is a great way to let others know about you and attract more members.
Just contact the Site Administrator for more information about how you can have your own Community Group page on VLO - and it's FREE.
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| What do I need to do to become a member of Varsity Lakes Online |
| If you live, learn, work or play at Varsity Lakes, then you're eligible to become a Member of VLO. Simply click on the Register button and start the process. Membership to VLO is FREE. |
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| Water |
| A water meter is in the way of my house / driveway – can they be moved? |
| Contact Matthew Montgomerie, Development Manager – Operations Delfin Varsity Lakes on 5578 9831. |
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| Can I add another stormwater outlet to the kerb? |
| Yes. You will need to arrange it yourself with Council or through your builder. |
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| Do water restrictions apply to Varsity Lakes? |
| Yes.
Click here for information on the current level of water restrictions for the Gold Coast.
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| During heavy rain, water comes into my block from another property, can it be stopped? |
| Contact Gold Coast City Council on 1300 130 854. |
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| For enquiries about billing for water services. |
| Contact Gold Coast City Council on 1300 366 659. |
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| For enquiries about new connections, new water meters or water restrictions. |
| Contact Gold Coast Water on 1300 366 692. |
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| My meter is leaking or there is water leaking onto the road, what do I do to get it fixed? |
| Contact Gold Coast Water on 1300 366 692. |
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| My water meter is leaking or there is water leaking on the road, what do I do to get it fixed? |
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Call Gold Coast City Council 1300 130 854 or in after hours emergencies 1300 366 692.
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